According to the Society for Human Resource Management (SHRM), 50% of new hires leave within the first 18 months. There’s significant room for improvement. This article covers steps and methods to welcome new hires effectively.

What is onboarding and why does it matter?

Onboarding is a pivotal process for both new hires and the company. It’s the moment when a newcomer understands how the organization works and resolves initial doubts. For the company, onboarding builds connection and trains the new hire on the fundamentals of their role.

The ideal onboarding timeline

Three months. Start one month before the hire’s arrival, then continue through their first two months.

Steps to a successful onboarding

1. One month before arrival

Goal: make the start smooth and pleasant.

• Automate administrative tasks.
• Provide access to key company information.
• Assign a mentor/coach to accompany the newcomer throughout onboarding—ideally not their future manager.

2. During the first month

Goal: ensure the newcomer feels supported and heard.

• Set up a weekly ritual with the mentor (e.g., a check‑in).
• Organize job shadowing to help them absorb the role (e.g., spend a week with a seasoned colleague attending all their meetings).

3. During the second month

Goal: help the newcomer feel engaged and fulfilled.

• Facilitate meetings with as many colleagues as possible.
• Ensure the role is clearly defined.
• Request transparent feedback via a “surprise report” to identify positives and areas to improve in their integration.